Simple PABX

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Simple PABX

This is a cloud hosted call centre solution that allows you to create and manage your call centre without purchasing expensive equipment. Features include:

  • create customizable IVR menus with a normal human-sounding voice
  • create virtual departments to manage different types of callers
  • smart routeing of calls, e.g. automatically route a call to the agent who last talked to the caller if available
  • use normal smartphones or computers to manage your call centre
  • create reports on calls received indicating callers, duration, time etc.
  • maintaining recordings of calls for quality assurance and future reference
  • adding and removing of call centre agents
  • automate and scheduling calls to customers
  • integrate your call centre with other third-party applications e.g. CRM

Learn more by visiting the Simple PABX website.

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