Simple PABX

This is a cloud hosted call centre solution that allows you to create and manage your call centre without purchasing expensive equipment. Features include:

• create customizable IVR menus with a normal human-sounding voice
• create virtual departments to manage different types of callers
• smart routeing of calls, e.g. automatically route a call to the agent who last talked to the caller if available
• use normal smartphones or computers to manage your call centre
• create reports on calls received indicating callers, duration, time etc.
• maintaining recordings of calls for quality assurance and future reference
• adding and removing of call centre agents
• automate and scheduling calls to customers
• integrate your call centre with other third-party applications e.g. CRM

Learn more by visiting the Simple PABX website.