This is a cloud hosted call centre solution that allows you to create and manage your call centre without purchasing expensive equipment. Features include:
- create customizable IVR menus with a normal human-sounding voice
- create virtual departments to manage different types of callers
- smart routeing of calls, e.g. automatically route a call to the agent who last talked to the caller if available
- use normal smartphones or computers to manage your call centre
- create reports on calls received indicating callers, duration, time etc.
- maintaining recordings of calls for quality assurance and future reference
- adding and removing of call centre agents
- automate and scheduling calls to customers
- integrate your call centre with other third-party applications e.g. CRM
Learn more by visiting the Simple PABX website.