Jigsaw PixSaw — Support

Need help with Jigsaw PixSaw? Check the frequently asked questions below or get in touch with us directly.

Frequently Asked Questions

How do I create a puzzle from my own photo?

On the puzzle selection screen, tap the "My Photos" category, then tap the "+" button to pick a photo from your gallery. Choose a grid size and start solving!

Are my photos uploaded anywhere?

No. Your photos stay on your device at all times. We never upload, transmit, or share your images. See our Privacy Policy for full details.

How do I use the hint feature?

While solving a puzzle, tap the hint button to highlight where the selected piece belongs on the board. This helps you find the right spot without giving away the entire solution.

Can I change the difficulty?

Yes! When starting a puzzle, you can choose from multiple grid sizes. Smaller grids (like 3x2) are easier, while larger grids provide more of a challenge.

How do I delete a custom photo puzzle?

In the "My Photos" category, long-press on the puzzle you want to remove, then confirm the deletion.

Does the app work offline?

Yes! All puzzles work without an internet connection. An internet connection is only used to display ads.

How do I reset my best times?

Currently, you can reset all app data by uninstalling and reinstalling the app. A dedicated reset option will be added in a future update.

The app is crashing or not working correctly

Please try the following steps: (1) Close and reopen the app, (2) Restart your device, (3) Make sure you have the latest version installed from the App Store or Google Play. If the issue persists, please contact us using the email below and describe what happened.

If your question isn't answered above, we'd love to hear from you. Please email us at:

We typically respond within 48 hours.